So…….I love social media. And now I’m pretty impressed with Hugh McDonald. I’ll admit I had read a little about him & he didn’t strike me as a guy who wouldn’t care about his customers. I had a feeling social media was our only hope, because as I have learned from my dad, there is a wall of sorts in most corporations that is comprised of people who are there to insulate the upper management from crazy people like myself. So I hatched a plan about 2 a.m. this morning & it worked. HOWEVER, I expected a phone call from Mr. McDonald or more likely, someone who works for him during the upcoming work week. I can’t really say I expected a personal visit, on the weekend, during an NFL play-off game. Wow….I am truly impressed.
We had settled in to watch the Patriots play. Chuck was waiting on me hand and foot & he had just commented that it was because he really needed to up his game the next few hours since he was competing with Tom Brady. (I mean I’m wearing “I love the Patriots” underwear, not “I love Chuck”.) Apollo started freaking out & Wyatt said, “There’s a strange guy walking up to our house in leather!” My first thought was “Holy cow, Ryder has finally fulfilled her dream of snagging a country star!” But, no. Chuck went to the door & honestly neither of us can remember exactly what happened except that a really tall guy in jeans and a leather jacket & Ray-Bans was standing there & he wasn’t selling the Democrat-Gazette. He said something like, “Is this the Buttry’s? I’m Hugh McDonald. Did you guys write the letter?” Chuck, jaw still on floor, said something like, “Uh, letter. SHE (pointing, of course) wrote the letter. I, uh, thought it might find it’s way to you…..but not so soon.” So he came inside, shook our hands and was very good-natured & grinning at me with a sideways glance. In that moment, I knew he was just fine with a fart joke or two. That was a big WHEW. Everyone was afraid he’d be angry but what man doesn’t enjoy some fart humor, really? I wasn’t too concerned. I mean I was very understanding in my letter and didn’t go off on him but I knew a normal letter just wouldn’t get the job done. (Plus, I’ve never written a normal letter.) I also confessed to Mr. McDonald that Chuck only found out about the letter a few hours prior & approved it, with a grin, but was going to claim he did not know me.
Back to Hugh, ….er Mr. McDonald. He had actually taken my advice and printed out all of our outages from the past few years and said, “You are right. This is unacceptable.” He was genuinely concerned. My feeling all along has been that the right people just did not know that the good folks of Waverly were suffering so. I mean with a different crew dispatched each time, some from other states, I felt like we were just lost in the shuffle. To get something done, you need to go higher than the bottom. We talked. He asked about my leg. He asked where we went skiing & I couldn’t remember. Seriously drew a blank for a few seconds. He asked if the Patriots were winning. He said had done a quick survey of the area, saw some issues and I’m convinced he’s going to look into our problems. Some have asked if I grilled him. Uh, NO, I did not. The man went above and beyond and he deserves a chance to make a change. Besides, I also learned from my dad that you catch more flies with sugar. And humor. I have his card. I can follow up. By the way, I gave him permission to bulldoze every tree within 50 feet of a power line. I hope my neighbors are ok with that because Hugh….er Mr. McDonald & I are a team now. Like Starsky & Hutch, Hart to Hart, Cagney & Lacey – WE GOT THIS 😉 I’ll profess my love for him on here, but I’ll try to keep it off my underwear.
You are absolutely hilarious. I don’t know why you aren’t walking the red carpet. I’m glad you aren’t because that would mean you wouldn’t have time to humor a nobody like me
You are too sweet!
You aren’t a nobody! There are no nobodies!
HYSTERICAL. I thoroughly enjoyed this. And kudos to Mr. McDonald!
Thank you for your comment! He’s been awesome!
Noelle, you are an amazing writer. Thank you for sharing your wonderful perspective of your situation. Most people just complain but you really took action and obviously received unexpected results. Entergy Arkansas is a great company.
Thank you for your kind words! It turned into an awesome experience. I do think people complain so much more than they give people public kudos. So I wanted to get their attention without being mean. Really appreciate your comment!
This is awesome. Awesome PR case study!
You are welcome. You made my day. I have shared on my FB page.
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